Protection Coordinator (Case Management Coordinator)

Danish Refugee Council (DRC)

Addis Ababa
Posted 1 week ago

Job Features

Job CategoryBusiness(Management/Development/Consultancy/Plan)
Job LevelMid Level(3+4)

Job Description

Title: Protection Coordinator (Case Management Coordinator)

Location:  Addis Ababa

Employment Category:  G1

Reporting To: Component Lead (Protection and Capacity Building), Ethiopia Migration Programme (EMP)

Direct Reports: N/A

Start of Contract & Duration:  8 Months

Posting date: June 11, 2021


 The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.


The Danish Refugee Council (DRC) is implementing the Ethiopia Migration Programme (EMP), a UK-funded programme to make migration safer and protect would-be migrants and refugees from unsafe irregular migration through and from Ethiopia.


The Case Management Coordinator will be responsible to provide capacity building support to partner organization in providing proper and quality implementation of the case management component particularly family tracing and reunification services for vulnerable migrant and returnee children. She/he will be working closely with the component lead to coordinate protection and capacity building activities and other members of the program delivery unit in planning, designing and implementing capacity building interventions to meet program objectives. She/he will be responsible for effective implementation and proper documentation of all child protection cases. She/he will be seconded at the partner organization working on case management and provide technical oversight to the case management team, and will be the EMP focal point for coordination and collaboration with the partner.


  • Plan, execute and lead capacity need assessment of the partner organization and identify capacity needs
  • Facilitate and provide trainings and other capacity building measures to case workers and other staffs at the partner organization to effectively conduct family tracing, reunification and post-follow up
  • Facilitate mentoring and coaching of case workers on various topics, as outlined in the capacity building plan
  • Assist staffs at the partner organization in preparation and compilation of reports and other compliance requirements.
  • Keep track record of all relevant data concerning EMP supported case management activities and regularly report to the component lead
  • Ensures that case management practices follow relevant implementation standards and guidelines
  • Ensure staffs at the partner organization understand implementation standards and guidelines and that concerns are reported and managed in accordance with the appropriate procedures.
  • Ensure regular communication and coordination with the component lead to monitor implementation and continually improve systems
  • Conduct regular capacity assessment and capacity building including coaching and mentoring of case managers at the partner organization to improve on the quality of case management.
  • Support other staffs at the partner organization to ensure referrals to other services such as psychosocial support, mental health and other social services
  • Any other duties as assigned by the CoP & the Component Lead

Job Requirement

Experience and Technical Competencies: (include years of experience)

  • A minimum of 3 years’ experience on child protection, child rights programming, child protection mechanisms and related areas
  • Experience in delivering psychosocial support, reunification/reintegration, and case management.
  • Proven team building, management and motivation experience
  • Proven coordination and time management skills
  • Proven communication and negotiation skills
  • Develops and encourages new and innovative solutions

Education (include certificates, licenses etc.):

  • Degree in Social Work, Sociology and Social Anthropology, Development Studies, Project Management or other related disciplines

Languages: (indicate fluency level)

  • Excellent verbal and written English.
  • Fluency in Amharic
  • Other local languages a plus

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Acting in line with DRC’s vision and values

How to Apply


Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

We only accept applications sent via our online-application form on under Vacancies. 

Please forward the application and CV, in English through the stated website no later than June 25, 2021. But review of applicants’ CVs will be done on rolling basis, which means as soon as we find qualified applicants, we will proceed to the next assessments of written exam and interview accordingly.

For general information about the Danish Refugee Council, please consult

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit. 

Apply Online
(allow file type in pdf,doc,docx,odt,rtf,txt)

it means agreed to provide your information to third parties.