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Job Description

Job Outline

• Co-ordinate and assist in the technical development of all Service Staff and where applicable the product support team.
• Co-ordinate and implement Apprentice and Graduate Trainee programs.

MAIN DUTIES AND RESPONSIBILITIES

• Works with Service management and supervisors to establish specific training requirements and set training objectives.
• Assist in the planning and scheduling of self-development programs for Service Engineers. Web based learning utilisation and provide monthly performance progress for all enrolled technicians.
• Implement the training programs for all apprentices and Graduate trainees as provided in the scheme.
• Preparation of course training materials and participants handouts.
• Perform trainees’ annual evaluation and share the results with Product Support Manager as well as HR manager.
• Conduct Induction training for new hires and assist the Safety Manager with safety Inductions
• Conduct OJT (On the Job Training) – for both trainees and senior service technicians based on their individual learning plan and provide professional guidance to increase its effectiveness.
• Conduct instructor led courses to the service technicians based on their learning needs.
• Identification of individual training needs and subsequent Individual Development Plans.
• Compilation of a workable annual training schedule.
• Ensure web based learning programs are fully utilised and completed by the learners as per set schedule.
• Provide service training records to the relevant parties for all the trainings conducted. 
• Liaise with Safety Officer to identify specific safety issues that need to be included in technical training courses
• Regularly be in touch with service engineers and capture challenges they face on machines/equipment and provide technical guidance.
• Keep management informed on all training activities. – e.g. Compile and maintain records in an acceptable file, provides course attendance registers, etc
• Ensures that all training materials, equipment, and facilities are maintained and up to date.
• Occasionally conduct training for customers for commissioning or new product knowledge, preventive maintenance
• First line handling of grievances affecting employees, continually monitor and provide guidance where necessary
• Drive the Service Excellence Program (SEP) in conjuction with the CoE and Product Support Manager.
• Coordinate the Contamination Control (CC) audit action plans in conjuction with the manager and CC Champions
• Liaise with the Product Support Manager in the implementation of the Growth and/or Special Projects
• Any other duties that may be assigned from time to time by management

Job Requirement

Qualifications

• BSc Mechanical Engineering a MUST
• Minimum of 5 years service teaching experience in technical field

Knowledge

• Thorough knowledge on CAT technical operations
• Classroom knowledge and ability to impart knowledge 

Skills

• Possess excellent written and verbal communication skills
• Ability to establish and maintain excellent, mutually beneficial working relationships with customers, employees, other departments, to ensure continued commercial benefit for the company.
• Independent thinker with the highest level of integrity
• Be a strong team player with proven people management skills
• Proven administrative, leadership and interpersonal skills with ability to impart knowledge and skills to a multi-disciplinary team

How to Apply

interested and qualified applicant should apply by sending your CV to the email below

international_construction@ethiojobs.net

Please mention the position title on your email subject line.