Plan International is an independent non-profit organization that advances children’s well-being and equality for girls. Working in building powerful partnerships for children for over 75 years and present in 70 countries, Plan International strives for a just world, tackling the root causes of the challenges facing girls and all vulnerable children while working together with children, young people, our supporters and partners. Plan International Ethiopia is looking for Welcome Centre Coordinator for SNNP Program Area who will be reporting to the Chief of Party.
The Welcome Centre Coordinator provides technical and administrative support to the Hawassa Industrial Park Welcome Centre. He/she welcomes and provides information for the newly recruited HIP workers, visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to industrial park and the Hawassa community.
Dimensions of the Role
The role has no direct reports. However, the job holder will have frequent contact with various size and profile visitors. He/she is required to give up to date and concrete information on workers and WWA project related information at the Welcome Center.
Coordinates with recruiters on how to portray information to the newly recruited workers at the centre and deliver information (soft or hard) to the workers.
- Plans for information dissemination and centre based orientations to in consultation with the Communications Manager
- Implements updated information displays and designs at the centre
- Maintains orientation and information sharing statistics and creates daily reports (will also share a compiled report on weekly, monthly and quarterly)
- Assists with the field level recruiters and screeners training and provides information on what to focus in the training related to information sharing to workers
- Maintains accurate information regarding the age, gender, community of origin etc of the recruited workers who have received the information pack (it could be print outs or videos etc).
- Provides information to recruited and prospective workers on the industrial park at the Welcome Centre.
- Connects drop-in job seekers to the relevant department/centre at the Industrial Park by providing accurate information
- Stays up-to-date on general industrial park worker- related policies and procedures regarding recruitment schedules, requirements, work ethics, work hours, dress codes, do’s and don’ts, etc
- Updates the WWA staff on new developments on information packet and centre-related activities on weekly, biweekly, monthly and quarterly basis as required
Technical expertise, skills and knowledge
- Bachelor’s degree or equivalent in mass communication, psychology and other relevant social sciences fields
- Four years welcome centre and/or related experience.
- Tags child protection community development computer applications ethics graphic design information dissemination mass communication social sciences
- Certified in Microsoft Office (e.g. Excel, Access, Word, and Outlook) and graphic designs.
- Knowledge and ability to operate a personal computer and utilize software including, but not limited to MS Office (Word, Excel, PowerPoint, and Outlook) and other computer applications.
- Excellent communication skills demonstrated both verbally and in writing. Ability to communicate with industry workers, HR managers, and international visitors in English, Amharic and other local languages.
- Ability to gather feedback from workers that will be used to as an input to improve the welcome centre and informational materials and displays.
- Ability to interpret and implement various feedback and comments received at the centre to the needs of the industry park workers
- Ability to listen, understand and research issues for industrial park workers. Ability to plan, organize and coordinate work assignments in consultation with the field team.
- Ability to work independently and be a team player
- Ability to document, archive, and share information
- Ability to establish and maintain effective working relationships with staff members and the industrial park community.
- The ability to multi-task and work under pressure.
- Ability to operate in an interactive, fast-paced, culturally diverse environment.
- Accomplish other duties as assigned by her/his line manager
The closing date for the application is January 09, 2020.
This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia.
Please note that:
- Applications and CVs written in English will be accepted and
- Shortlisted candidates will be contacted.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
More information about Plan International can be found on http:// plan-international.org
References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all persons meeting the skills and experience required.
As an international child centered community development organisation, Plan International is fully committed to promoting the realization of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Female applicants are highly encouraged to apply.